PAYMENT METHODS
     

You can order from Citi-Colors.com with a major credit card (Visa, Mastercard, American Express and Discover), or with a Citi-Colors.com Gift Certificate. You can also pay via PayPal. Sorry, we do not accept money orders or personal checks.

We use a PAYPAL VERIFIED SECURE SHOPPING CART so you can be sure that your order information and credit card details are secure.

Satisfaction is guaranteed or we'll happily refund your purchase (minus the shipping amount) within the first 30 days of the date you place your order).

RETURN PROCEDURE
 
If you want to cancel only part of your order, you will need to follow the return instructions that are enclosed in your package.



PROBLEMS ORDERING

These are some of the most common solutions to ordering problems.

1. Make sure to enter the exact billing address appearing on your statement
2. Try restarting your computer (that seems to work for many)
3. Try on a friend's computer (this always works)

If these solutions don't work, please contact us

WHOLESALE ORDERS

Citi-Colors.com T-shirts can be purchased online and at any of our retail locations see retail on front page and we do offer wholesale purchasing or pricing, do contact us at wholesale@citi-colors.com


CATALOGS

Currently we do not offer catalogs and only sell via secure online store.

CUSTOM SHIRTS

We can make custom shirts. We can offer customized versions of our existing shirts.
Just send an email to customized@citi-colors.com.


SHIPPING INFO

We ship to anywhere in the U.S. Shipping takes 7-15 days for all orders in the US. Packages in the U.S. are sent via the U.S. Postal Service Priority Mail, UPS and Fed Ex. Please make sure you can receive mail from the Post Office at the address you supply.

To see EXACTLY how long your order placed today will take:


Why does it take 7-15 days for shipping? The answer is simple: variety. We offer around 200 different designs. We offer all of our designs in about 80 different styles and colors. This allows you to create a truly custom shirt. In addition to the choices in styles and colors, we also offer some styles in sizes up to 5XL. If we tried to keep just one of each design, in every style, color and size that we offer; we would have to keep an inventory of over 62,000 shirts. And that’s just to have one of each design in stock.

So instead, we print to order. You may wonder why we don’t print our shirts as the orders come in, or at least process a day’s worth of orders, on the following day. Silk screening shirts, while providing the highest quality results, is a fairly labor intensive process. Every time you print a new design, you have to set up the screen or screens for the artwork; do a test print; make sure everything is lined up correctly; and make sure you have all of the ink colors that you need. When you’re done, you need to clean and put everything away, and go through the same process for the next shirt.


So, it makes sense to do as many of each design at the same time as you can. So we take all of the orders that come in from Monday – Sunday of any given week, and print them the following week. By doing a week’s worth of each design at a time, we can operate our printing plant efficiently; and that keeps our costs and our prices down.



We like to think we offer the best t-shirt experience. We use the highest quality shirts and the best printing method available (silk screening). Other t-shirt companies may offer fewer designs, on a limited selection of sizes, colors, and styles. They may iron on their designs or use inkjet printing. It will reduce their set up time, but the image quality, and washability will suffer. We offer more high quality silk screened designs, on more styles, colors, and sizes than any other company. We think that they’re worth waiting for.

SHIPPING AND HANDLING RATES- DOMESTIC

USA: $4.15 for the first shirt and varying amounts for additional shirts depending upon what your zip code is and the weight of your order.